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Position Summary: 支持服務團隊完成質(zhì)保事項的處理，服務銷售的報價，合同準備，內(nèi)部文檔整理及服務訂單的跟蹤交付，提高客戶滿意度。 To support the service team for implementation of warranty issues, sales quotation, contract preparation, internal documentation and order tracking based on customer satisfaction. Duties and Responsibilities: 1. 針對服務業(yè)務，負責客戶與公司內(nèi)部之間的協(xié)調(diào)溝通，確保相關業(yè)務順利完成； Responsible for coordination and communication between customers and internal functions regarding service business to secure relevant business successfully completed. 2. 接聽公司售后服務電話，記錄、處理客戶的投訴和反饋，并完成向國外工廠和銷售公司的索賠； Coordinate to answer company's after-sales service calls. Assist Service Solution Manager to complete registration and treatment of warranty issues as well as closure of official claims toward global factories and sales intercompanies. Support sales team to complete quotation, contract review and signing for service products. Follow up customer payment and order delivery. Handle corresponding processes in EPR system. 3. 跟蹤產(chǎn)品返廠維修的進度，推進維修產(chǎn)品的發(fā)運； Track repairing progress of returning products and coordinate repairing products delivery. 4. 提出質(zhì)保內(nèi)現(xiàn)場服務的派工需求，跟進現(xiàn)場服務工作的落實，并對現(xiàn)場服務進行客戶回訪； Raise the dispatching request of field service within warraty period. Collect customer feedback on field service quality. 5. 領導交辦的其他事項。 Other related work assigned by department head. Knowledge, Skills and Abilities: 1. 了解機械設備的基本知識； Have basic knowledge of machinery. 2. 良好的溝通和協(xié)調(diào)能力，有親和力； Good ability of communication, coordination and appetency. 3. 熟練使用MS Word/Excel/PPT等辦公軟件。 Proficient in office software (MS Word, Excel and PPT etc.). 4. 誠實守信。 A strong sense of professional integrity. Qualifications, Training, and Experience: 1. 大學本科以上學歷，機械等相關工科專業(yè)，有真空相關知識者優(yōu)先； Bachelor degree or above, mechanical related majors, vacuum knowledge is preferred. 2. 2年以上售后質(zhì)量或質(zhì)保從業(yè)經(jīng)驗。 2 years of customer service working experience is preferred.